The Knowledge Desktop

During a call the last thing you want agents to be doing is putting the customer on hold to look up things like product and offer information.

With Infinity 4.3 your agents can have the right knowledge articles for the type of call they’re handling always available on-screen – without switching applications.

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Blog

Invested Business? Invest in Marketing

With so much research and development taking place in the early stages of your...

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Planning for reopening – how to accelerate out of lockdown

The government’s roadmap out of the lockdown is currently going to plan and we...

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