The Advantages of Self-Service

The major cost of providing customer service is still human resources. So if we’re looking at cutting costs, what we’re really interested in is reducing Total Traffic Time (TTT) for voice calls handled by agents. Self-service gives us a way to do that while improving quality.

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Invested Business? Invest in Marketing

With so much research and development taking place in the early stages of your...

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Planning for reopening – how to accelerate out of lockdown

The government’s roadmap out of the lockdown is currently going to plan and we...

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