Prism Network Launches Video Solutions at BIBA

Last week Prism Network launched Video Solutions at BIBA Exhibition in Manchester. Prism Video Solution is designed to drastically improve the decision making process in the initial stages of a property claim. Prism Desktop Technical Handler can link live with their remote surveyor, contractor or the policyholder at the risk address, the Video link allows the Desktop Handler to view live video stream of the area while at their desk, verbally collaborate with the remote user to gather data, record video/photo images and build an estimate that will expedite the claims or underwriting process and immediately dispatch the right type of emergency trades. In cases where DA is already in place, the technology helps to validate and agree simple estimates within hours not days or weeks. When necessary or in more complex cases multiple participants can be linked into the live feed to help such as the Insurer, Broker or Loss Adjuster. Mark Orton, Managing Director Prism Network Commented “The feedback from both Insurers and Brokers has been very positive.  Although we have only been using the Video Solutions for a short period we already have examples of simple claims being scoped within hours of the incident, and more complex claims being fast tracked.  I think everyone is acknowledging that consumers more and more expect an instant response and Prism Video Solutions makes some big steps towards that in the building claim arena.”

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