CrowdControlHQ announced as a Business Continuity Awards Finalist

CrowdControlHQ has been shortlisted for the Most Innovative Software Solution of the Year in the Business Continuity Awards, hailed as the pinnacle of success by continuity, security, resilience and risk professionals. The UK’s leading social media risk management and compliance platform – CrowdControlHQ will go head to head with other cutting edge disruptive technology solutions including Boardpacks from eShare and Quantifi. The use of social media management software has accelerated since the launch of the Financial Conduct Authority (FCA) Social Media guidelines (in 2015) alongside high profile media reports of heavy fines on companies where industry regulators deem that there has been a failure to deliver on adequate customer service, such as the £18million fine of Scottish Power by Ofgen. Social Media Management risks include the failure to address operational issues such as prohibiting the sharing of login passwords, failure to create audit trails of conversations throughout customer service engagement, as well as brand management issues around social media policy, messaging and customer response. James Leavesley CEO of CrowdControlHQ said: “We are thrilled to have been announced as a finalist in the Business Continuity Awards for Most Innovative Product. We […]

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